Customer
Journey
Journey
+ Do you know shopper rarely buy on their first touch?
+ Do you know shipping cost is the most important purchasing factor?
+ Do you know the characteristics of the last-minute buyer, the researcher, the impulse shopper and the omnichannel savvy customer?
We help you map
a hybrid customer journey
From the moment they aware of your product & service to the after-sales service
More
CX services
CX services
+ Discover the most problematic customer journey
+ Identify customer journey across demographic
+ Discover the most problematic customer journey
+ Customer satisfaction survey
+ Customer engagement index
+ Brand advocacy
+ Online UX/UI Analysis
+ Social monitoring & listening